Customer Service


All orders are shipped via An Post standard service.

Most orders are processed and shipped within 2-3 business days. During new releases, tours, and other busy office times this processing time could possibly be a week or more. If you need your order to be shipped straight way (for a gift perhaps) please email customer service and I'll do my best to get it into the post the same day.

'Shipped' is the day that your order is delivered to the post office. At the moment there are delays related to COVID restrictions and the general increased in online purchases.

An Post estimated delivery times from Ireland to:

Britain 3-5 days
Europe 3-5 days
Eastern Block 5-7 days
USA/Canada 5-7 days
Rest of World 7-10 days

Returns & Replacements:

If you receive a damaged or incorrect item or have another reason to return your order please email customer service to explain what went wrong and we'll work it out.

For returning an item to Science Friction Ltd.:

Repack the product in its original packaging materials or equivalent and post to:

Science Friction Ltd.
PO Box 2
Co. Cork

You can expect replacement of damaged or defective items by return or a refund in the same form of payment originally used for purchase upon our receipt of your returned product or agreement by email.

Download File Format Information & Extraction Instructions:

We offer downloads in two quality levels: CD Quality FLAC (16 bit 44.1kHz) and MP3 (256 kbps)

FLAC -  FLAC files require a special player. FLAC files provide a perfect digital copy of the music without any loss in quality. A FLAC audio file is much larger in size than an MP3 file so will take longer to download. For more information on FLAC format and the various players available please visit the FLAC website.

MP3 - Our MP3s are encoded without DRM using the LAME encoder at a constant bitrate of 256 kbps. If the download speed of your internet connection is a concern, or if you have dial up, then this file is best for you. This file type should work with all computer types and has widespread playback support.

The download files are compressed into a Zip file. Most systems now include decompression software that will automatically unzip your download. if you don't have decompression software you can download Stuffit Expander for free for Windows, Mac OS and iOS.

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